Contact Us

1. Contact Kestrelrion

I. Kestrelrion (hereinafter referred to as “we,” “us,” or “our”) is an online furniture store. If you have questions about our products, orders, payments, delivery, returns, cancellations, or warranty service, please contact us using the information provided below.

II. We aim to provide clear and helpful assistance and will review customer inquiries as promptly as reasonably possible.

2. Customer Service

I. Email
care@kestrelrion.com

II. Phone
+1 (407) 295-8461

III. Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM Central European Time (CET)

3. Mailing Address

I. 36 Grand Junction Blvd

II. Orlando, FL 32835

III. USA

4. Order Support

I. When contacting us about an existing order, please provide your order number whenever possible so that we can identify the relevant transaction and assist you more efficiently.

II. Depending on the nature of your request, we may also ask for the email address or telephone number associated with the order and other information reasonably necessary to review your request.

III. For questions concerning an order, please contact us as soon as reasonably possible so that we can review the applicable order status and available options.

5. Product Questions

I. If you have questions about product dimensions, materials, features, assembly, or other product information, please contact us before placing your order whenever possible.

II. We will provide available product information based on the details associated with the applicable product.

III. Product specifications and availability may change from time to time. Please refer to the applicable product page for the most current information available at the time of purchase.

6. Returns, Refunds, and Cancellations

I. For returns, exchanges, and refunds, please review our Returns & Refunds before submitting your request.

II. For order cancellation requirements and procedures, please review our Order Cancellation Policy.

III. For delivery information, processing times, shipping charges, and delivery estimates, please review our Shipping Policy.

7. Warranty Support

I. If you believe a product has a qualifying warranty issue, please contact us with your order number and a clear description of the issue.

II. Photographs or videos showing the reported issue may be requested to help us evaluate the matter.

III. For warranty coverage, exclusions, claim procedures, and available remedies, please review our Warranty Policy.

8. Privacy Requests

I. If you have a question about personal information, privacy preferences, or the exercise of an applicable privacy right, please contact us by email or phone.

II. Privacy-related requests may require reasonable information to verify the relevant request or transaction.

III. Additional information about the collection and handling of personal information is available in our Privacy Policy.

IV. Information about cookies and cookie preferences is available in our Cookie Policy.