Warranty Policy

Kestrelrion (hereinafter referred to as “we,” “us,” or “our”) provides this Warranty Policy to explain the warranty coverage available for eligible products purchased through our online store. This policy describes the applicable warranty period, covered and excluded conditions, claim requirements, and available remedies.

1. Warranty Period

I. Eligible furniture products are covered by a 12-month limited warranty beginning on the date the product is delivered.

II. The warranty applies only to the original purchaser and the original order associated with the covered product.

III. The warranty covers qualifying defects that arise during the applicable warranty period under normal household use and proper handling.

IV. The warranty period does not restart or automatically extend because a product is repaired, replaced, or otherwise serviced, unless required by applicable requirements.

2. What Is Covered

I. Manufacturing Defects
The warranty covers defects in materials or workmanship that materially affect the normal function or structural integrity of an eligible product.

II. Structural Issues
Qualifying structural defects that occur during normal and intended use may be reviewed under this warranty.

III. Material or Component Defects
A component or material that fails due to a qualifying manufacturing defect may be eligible for warranty service.

IV. Product Inspection
All warranty claims are subject to review and may require photographs, videos, order information, or other reasonable evidence to determine whether the reported issue is covered.

3. What Is Not Covered

I. Normal Wear and Tear
The warranty does not cover ordinary wear and tear resulting from normal use, including gradual changes in appearance, minor surface marks, ordinary fabric or finish wear, or other conditions that naturally occur through regular use.

II. Improper Assembly
Damage or defects resulting from incorrect assembly, failure to follow assembly instructions, improper installation, modification of components, or use of unsuitable tools are not covered.

III. Improper Use
The warranty does not cover damage resulting from misuse, abuse, unreasonable use, use for purposes other than the product's intended purpose, excessive loads, or failure to follow applicable product instructions.

IV. Customer-Caused Damage
Damage caused by the customer, another person, pets, accidents, impacts, spills, stains, burns, cuts, scratches, or other external causes is not covered.

V. Environmental Conditions
Damage caused by exposure to unsuitable environmental conditions, excessive moisture, extreme temperatures, prolonged direct sunlight, or other conditions inconsistent with the product's intended use may not be covered.

VI. Unauthorized Modification
Products or components that have been altered, repaired, refinished, or modified without our authorization may not qualify for warranty coverage.

VII. Cosmetic Changes
Minor cosmetic variations that do not materially affect the product's function, structural integrity, or intended use are generally not considered warranty defects.

4. Normal Wear and Tear

I. Furniture naturally experiences changes through ordinary use. Minor scratches, surface marks, gradual fading, changes in texture, and similar conditions resulting from normal use are not considered manufacturing defects.

II. Upholstered, wooden, metal, plastic, and other furniture materials may naturally develop minor variations over time. Such ordinary changes are not covered unless they result from a qualifying manufacturing defect.

III. Customers are responsible for following the applicable care, cleaning, assembly, storage, and usage instructions provided with the product.

5. Improper Assembly or Use

I. Products must be assembled and used according to the applicable instructions and intended purpose.

II. Damage resulting from incorrect assembly, missing or improperly installed components, unauthorized modifications, excessive force, misuse, or improper handling is not covered.

III. Before using the product, customers should verify that all relevant components are properly installed and securely positioned.

IV. If you believe an assembly-related issue may be caused by a defective component rather than assembly error, please contact us before making modifications or attempting repairs.

6. Customer-Caused Damage

I. The warranty does not cover damage caused by accidents, improper handling, neglect, misuse, unauthorized repairs, or other actions outside normal intended use.

II. Damage occurring after delivery should be reported promptly. Where the issue may have resulted from transportation, please contact us with photographs or videos so that the matter can be reviewed under the applicable policy.

III. We may request additional information or evidence when reasonably necessary to determine the cause of the reported issue.

7. How to Make a Warranty Claim

I. Submit a Claim
Please contact us by email or telephone as soon as you discover a potential warranty issue. Warranty requests should be submitted during the applicable warranty period.

II. Order Information
Please provide your order number, name, email address or telephone number associated with the order, and a clear description of the issue.

III. Required Evidence
Please provide clear photographs and, where appropriate, a short video showing the reported defect or problem. Images should show the affected area clearly and, where possible, provide sufficient context to identify the product.

IV. Product Information
If necessary, we may request additional photographs, videos, product details, assembly information, or other reasonable evidence to evaluate the claim.

V. Review Process
After receiving the required information, we will review the claim and determine whether the reported issue appears to fall within the warranty coverage.

VI. Additional Information
If further information is reasonably necessary, we may contact you before making a final determination.

8. Warranty Remedy

I. Repair
Where appropriate and reasonably available, we may provide instructions, replacement components, or another suitable solution to address a qualifying defect.

II. Replacement
If a qualifying defect cannot reasonably be resolved through a component replacement or other appropriate solution, we may arrange a replacement of the affected product or applicable component, subject to availability.

III. Other Resolution
Where repair or replacement is not reasonably available or appropriate, we may provide another remedy that is appropriate under the circumstances and applicable requirements.

IV. Remedy Determination
The appropriate remedy will depend on the nature of the defect, the condition of the product, product availability, and other relevant circumstances.

V. Applicable Rights
This limited warranty is provided in addition to, and does not exclude or restrict, any consumer rights or remedies that cannot lawfully be excluded or limited.

9. Warranty Claim Review

I. Submission of a warranty claim does not automatically mean that the claim has been approved.

II. We may inspect the available evidence and, where reasonably necessary, request additional information to determine whether the reported condition is covered.

III. If a claim is determined not to be covered by this warranty, we will explain the applicable reason where appropriate.

IV. If the reported issue is covered, we will communicate the available remedy and any applicable next steps.

10. Relationship With Returns and Refunds

I. A warranty claim is separate from a standard return or refund request, although a product issue may qualify under more than one applicable policy depending on the circumstances.

II. If you are seeking a return or refund rather than warranty service, please review our Returns & Refunds.

III. If the issue concerns an order that has not yet been delivered, please contact us promptly so that we can determine the appropriate process.

11. Contact Us

For warranty questions or to submit a warranty claim, please contact us directly.

Kestrelrion

Address:
36 Grand Junction Blvd
Orlando, FL 32835
United States

Phone:
+1 (407) 295-8461

Email:
care@kestrelrion.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central European Time (CET)

When submitting a warranty claim, please include your order number and clear photographs or videos of the reported issue whenever possible.

12. Related Policies

For additional information regarding returns, refunds, shipping, cancellations, payments, and other purchasing matters, please review the following dedicated pages:

Returns & Refunds: Returns & Refunds

Shipping: Shipping Policy

Order Cancellation: Order Cancellation Policy

Terms of Service: Terms of Service

Payment: Payment Policy

Privacy: Privacy Policy

Cookie: Cookie Policy

Legal Notice: Legal Notice

About Us: About Us

Contact Us: Contact Us