Privacy Policy

Kestrelrion (hereinafter referred to as “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through our online store, how we use and share it, how we protect and retain it, and the privacy choices and rights available to you.

1. Scope of This Privacy Policy

I. This Privacy Policy applies to personal information collected through our online store when you browse our website, place an order, complete a purchase, contact us, submit a request, or otherwise interact with our website.

II. Personal information may include information that identifies you or can reasonably be associated with you, such as your name, email address, telephone number, billing information, delivery address, order information, and information contained in your communications with us.

III. We collect and use personal information only for legitimate and clearly described purposes, including operating our online store, processing purchases, providing customer service, maintaining website security, and fulfilling applicable obligations.

IV. This Privacy Policy should be read together with our Cookie Policy and other policies referenced on our website.

2. Information Collection and Cookies

I. Information You Provide
We may collect information that you voluntarily provide when placing an order, completing checkout, contacting customer service, requesting a return or cancellation, or communicating with us.

II. Purchase Information
When you make a purchase, we may collect information necessary to process and fulfill the transaction, including your name, contact information, billing information, delivery address, order details, and payment-related information.

III. Payment Information
Payment information is processed as necessary to authorize and complete transactions, prevent payment fraud, issue refunds, and maintain appropriate transaction records.

IV. Technical Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages viewed, access times, and general website interaction information.

V. Cookies
We may use cookies and similar technologies to support essential website functions, maintain shopping cart and checkout functionality, remember preferences, understand website usage where applicable, improve website performance, and support other functions available on our website.

VI. Cookie Categories
Cookies may include essential cookies, analytics cookies, functional cookies, and marketing cookies, depending on the functions actually enabled on our website.

VII. No Unnecessary Technology Claims
We do not represent that we use a particular analytics service, advertising technology, tracking pixel, or specific cookie unless that technology is actually enabled and used on our website.

VIII. Cookie Consent
Where consent is required for non-essential cookies or similar technologies, we will provide appropriate notice and request the required consent before activating those technologies.

IX. Cookie Choices
You may manage available cookie preferences through the cookie controls provided on our website. Additional information is available in our Cookie Policy.

3. How We Use and Share Personal Information

I. Order Processing
We use personal information to process orders, verify transactions, arrange fulfillment and delivery, provide order updates, process cancellations, handle returns and exchanges, issue refunds, and provide customer support.

II. Website Operation
We may use information to operate, maintain, secure, and improve our online store and to identify technical problems that may affect website functionality.

III. Customer Communication
We may use your contact information to respond to inquiries, provide information relating to an order, communicate about customer service matters, and address requests submitted by you.

IV. Fraud Prevention and Security
We may use relevant information to detect suspicious activity, prevent fraud, protect transactions, maintain website security, and protect our customers and operations.

V. Legal and Regulatory Purposes
We may use or disclose information when reasonably necessary to comply with applicable obligations, respond to lawful requests, maintain required records, resolve disputes, enforce our terms, or protect our rights and interests.

VI. Marketing Communications
Where you have provided the required consent, we may use your contact information for newsletter subscriptions and marketing communications. You may withdraw your consent or unsubscribe from such communications at any time.

VII. Sharing of Information
We may share personal information when reasonably necessary to process transactions, fulfill orders, provide requested services, maintain website functionality, protect security, process payments, provide customer support, or comply with applicable obligations.

VIII. Limited Use and Disclosure
We do not intentionally use or disclose personal information for purposes unrelated to those described in this Privacy Policy unless permitted or required by applicable law or otherwise authorized by you.

4. Data Storage, Retention, Security, and Cookies

I. Data Storage
Personal information may be stored for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, recordkeeping, dispute resolution, security, and applicable retention requirements.

II. Data Retention
Different categories of information may be retained for different periods depending on why the information was collected, the nature of the transaction, security considerations, and applicable retention requirements.

III. Security Measures
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

IV. Security Limitations
Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

V. Cookie Authorization
Where consent is required, non-essential cookies and similar technologies will be activated only after the required consent has been obtained.

VI. Cookie Withdrawal
You may change or withdraw your cookie consent through the available cookie preference controls. Withdrawal does not affect processing that occurred lawfully before the withdrawal.

5. Your Privacy Rights

I. Right to Access
Depending on applicable requirements, you may request access to personal information we maintain about you.

II. Right to Correct
You may request correction of inaccurate or incomplete personal information.

III. Right to Delete
Where applicable, you may request deletion of personal information we maintain about you. Certain information may be retained when necessary or permitted for transaction records, accounting, security, dispute resolution, legal obligations, or other legitimate purposes.

IV. Right to Information
Where applicable, you may request information regarding the categories of personal information we collect, the purposes for which it is used, and the categories of recipients to whom it may be disclosed.

V. Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

VI. Marketing Withdrawal
You may unsubscribe from marketing communications at any time by using the applicable unsubscribe option or by contacting us directly.

VII. Cookie Withdrawal
Where applicable, you may withdraw consent for non-essential cookies through the available cookie preference controls.

VIII. Privacy Requests
To exercise an applicable privacy right, please contact us using the contact information provided in Section 11. We may request reasonable information to verify your identity before completing certain requests.

IX. Response to Requests
We will review and respond to valid privacy requests within the period required by applicable requirements. Where a request cannot be fulfilled, we will provide an explanation where required.

X. Non-Discrimination
Where applicable requirements provide protection against discriminatory treatment for exercising privacy rights, we will not unlawfully discriminate against you for exercising those rights.

6. Legal Bases for Processing

I. Performance of a Contract
We may process personal information when necessary for the performance of a contract, including processing orders and providing the services associated with your purchase, such as payment processing, fulfillment, delivery, customer support, returns, cancellations, and refunds.

II. Explicit Consent
Where required, we process personal information based on your explicit consent for newsletter subscriptions and marketing activities. You may withdraw your consent at any time.

III. Compliance with Legal Obligations
We may process personal information when necessary to comply with legal obligations, including requirements relating to tax, accounting, regulatory matters, recordkeeping, and other applicable obligations.

IV. Legitimate Interests
Where permitted, we may process personal information based on our legitimate interests in improving the user experience, maintaining website security, preventing fraud, protecting our operations, responding to customer inquiries, and maintaining the functionality of our online store, provided that applicable privacy rights are appropriately considered.

V. GDPR Policy
Where the GDPR applies to the processing of your personal information, we will process applicable information in accordance with the legal bases and rights provided under the GDPR.

7. Regulatory Complaints and Supervisory Rights

I. Direct Privacy Complaint
If you have a concern about how we handle your personal information, you may contact us directly so that we can review your concern and attempt to resolve it.

II. Right to Lodge a Complaint
Where applicable requirements provide such a right, you may lodge a complaint with the appropriate privacy or data protection supervisory authority.

III. GDPR Supervisory Authority
Where the GDPR applies, you may have the right to lodge a complaint with a competent supervisory authority in the jurisdiction where you live, work, or believe that an infringement occurred.

IV. Other Privacy Rights
Depending on your location and the requirements that apply to you, additional privacy rights or complaint procedures may be available.

8. Cross-Border Data Processing

I. Personal information may be processed, stored, or accessed in jurisdictions other than the jurisdiction in which you are located, depending on the systems and service providers used to operate our online store.

II. Where applicable privacy requirements regulate the transfer of personal information between jurisdictions, we will use appropriate safeguards and lawful transfer mechanisms required by those requirements.

III. Where the GDPR applies, transfers of personal information to jurisdictions outside the applicable protected area will be conducted using a lawful transfer mechanism recognized under applicable GDPR requirements.

IV. Appropriate safeguards may include contractual, technical, organizational, or other measures required by applicable privacy requirements.

9. Payment Information and Transaction Records

I. Payment-related information may be processed as necessary to authorize purchases, complete transactions, prevent fraud, maintain transaction records, and issue applicable refunds.

II. We do not intentionally use payment information for purposes unrelated to the applicable transaction unless permitted or required by applicable requirements or otherwise authorized.

III. Additional information about accepted payment methods and payment processing is available in our Payment Policy.

10. Changes to This Privacy Policy

I. We may update this Privacy Policy when reasonably necessary to reflect changes to our website, information practices, privacy controls, or applicable requirements.

II. Any revised version will be published on this page.

III. Where applicable requirements require notice or consent for a material change, we will provide the appropriate notice or obtain the required consent.

IV. We encourage you to review this Privacy Policy periodically to remain informed about how personal information is handled.

11. Contact Us

For privacy questions, requests to access, correct, or delete personal information, withdrawal of consent, or other privacy concerns, please contact us directly.

Kestrelrion

Address:
36 Grand Junction Blvd
Orlando, FL 32835
United States

Phone:
+1 (407) 295-8461

Email:
care@kestrelrion.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central European Time (CET)

When submitting a privacy request, please describe the request clearly and provide sufficient information for us to identify the relevant account, order, or interaction.

12. Related Policies

For additional information concerning cookies, purchases, shipping, returns, cancellations, payments, and other website practices, please review the following dedicated pages:

Cookie Policy: Cookie Policy

Shipping Policy: Shipping Policy

Returns & Refunds: Returns & Refunds

Order Cancellation Policy: Order Cancellation Policy

Terms of Service: Terms of Service

Warranty Policy: Warranty Policy

Payment Policy: Payment Policy

Legal Notice: Legal Notice

About Us: About Us

Contact Us: Contact Us