Payment Policy

1. Payment Overview

I. Kestrelrion (hereinafter referred to as “we,” “us,” or “our”) accepts payment for purchases made through our online store using the payment methods displayed and available during checkout.

II. Available payment methods may include Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

III. The payment methods available for a particular order are determined by the options displayed at checkout. We do not represent that a payment method is available unless it is presented as an available option during checkout.

2. Accepted Payment Methods

I. We currently accept the following card payment methods: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

II. You must provide valid and accurate payment information when completing an order.

III. A payment may be declined, delayed, or require additional verification by the applicable payment processing or card-issuing institution.

IV. We do not guarantee that every card will be approved for every transaction. Any decision to approve or decline a payment may depend on the applicable card issuer or payment processing requirements.

3. Prices and Currency

I. Product prices are displayed on the website in the currency shown for your shopping session and checkout.

II. The final amount payable for an order is the amount presented at checkout before you complete your purchase, including applicable product charges, shipping charges, and taxes where applicable.

III. Because prices, shipping charges, and applicable taxes may vary according to the order and checkout information, the amount shown at checkout is the amount that applies to the transaction.

IV. We recommend reviewing the complete order summary at checkout before submitting payment.

4. Taxes and Checkout Charges

I. Applicable taxes, if any, are calculated and displayed during checkout based on the information associated with the order.

II. Any applicable tax amount will be included in the order total shown before payment is submitted.

III. If no tax is displayed at checkout, no additional tax amount is represented as being included in the displayed order total unless otherwise stated at checkout.

IV. Customers should review the final checkout summary for the applicable product price, shipping charge, tax, and total amount before completing payment.

5. Payment Authorization

I. By submitting an order, you authorize the applicable payment method to be charged for the total amount shown at checkout.

II. An order may not be considered fully confirmed until the payment has been successfully authorized or otherwise accepted for processing.

III. If payment authorization fails, we may be unable to process or fulfill the order until a valid payment method is successfully authorized.

IV. We may take reasonable steps to verify transaction information when necessary to protect payment security and prevent unauthorized transactions.

6. Order Confirmation

I. After an order is successfully submitted, we may send an order confirmation to the email address provided during checkout.

II. The order confirmation may contain information such as the order number, purchased products, payment amount, shipping information, and other transaction details.

III. Receiving an order confirmation does not change the terms of the transaction shown at checkout and does not guarantee that a payment will remain authorized if the applicable payment institution later reverses or declines the transaction.

7. Payment Security

I. Payment information is handled through the payment processing systems available during checkout.

II. We use reasonable measures designed to protect transaction-related information and reduce the risk of unauthorized access or misuse.

III. You are responsible for providing accurate payment information and for taking reasonable steps to protect access to your payment account and device.

8. Refunds and Payment Reversals

I. When a refund is approved, the refund will generally be issued to the same payment method used for the original purchase.

II. Refund processing may depend on the applicable payment card issuer or financial institution.

III. For additional information about refund eligibility, processing, and timing, please review our Returns & Refunds.

IV. If a refund does not appear within the applicable processing period, please contact us so that we can review the transaction.

9. Payment-Related Order Issues

I. If an order contains incorrect payment information, a failed payment, a duplicate transaction, or another payment-related issue, please contact us promptly.

II. We will review the available transaction information and provide appropriate assistance based on the circumstances.

III. If you believe that a transaction was made without your authorization, you should also contact your card issuer or financial institution promptly.

10. Related Policies

I. For information about when an order may be cancelled, please review our Order Cancellation Policy.

II. For information about returns, exchanges, and refunds, please review our Returns & Refunds.

III. For information about delivery charges, processing time, and delivery estimates, please review our Shipping Policy.

IV. For the terms governing purchases made through our online store, please review our Terms of Service.

11. Contact Us

If you have questions about payment, an order charge, or a payment-related issue, please contact us using the information below.

I. Address: 36 Grand Junction Blvd, Orlando, FL 32835, USA

II. Phone: +1 (407) 295-8461

III. Email: care@kestrelrion.com

IV. Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central European Time (CET)