Order Cancellation Policy

Kestrelrion (hereinafter referred to as “we,” “us,” or “our”) provides this Order Cancellation Policy to explain when an order may be canceled, how to submit a cancellation request, and how approved cancellation refunds are processed.

1. Order Cancellation Conditions

I. Cancellation Within 48 Hours
An order may be canceled within 48 hours after the order is placed, provided that the order has not yet been shipped or handed over to a carrier.

II. Orders After 48 Hours
Once more than 48 hours have passed since the order was placed, the order may already have entered the fulfillment process. Cancellation requests submitted after this period cannot be guaranteed and will be reviewed based on the current status of the order.

III. Orders That Have Been Shipped
An order that has already been shipped or handed over to a carrier cannot be canceled. If you no longer wish to keep the shipment, you may wait until the order is delivered and then contact us to request a return in accordance with our Return, Exchange & Refund Policy.

IV. Cancellation Request Timing
A cancellation request is not considered completed until we confirm that the order can be canceled. Submitting a request does not by itself guarantee cancellation.

V. Orders Already in Processing
If an order has entered processing, packing, or carrier preparation before we receive the cancellation request, we may be unable to stop the shipment even if the request is submitted within the 48-hour period.

2. Cancellation Request Procedure

I. Contact Customer Service
To request cancellation, please contact our customer service team by email or telephone as soon as possible. Please provide your order number and payment or order verification information so that we can identify the applicable order.

II. Request Review
After receiving your request, our customer service team will review the order status and determine whether cancellation is still possible.

III. Cancellation Confirmation
If the cancellation is approved, we will notify you using the contact information associated with your order and arrange the applicable refund.

IV. Cancellation Not Available
If the order has already been shipped or can no longer be stopped, we will notify you and provide information regarding the applicable return process where available.

V. Order Status
Because order processing may begin shortly after an order is placed, customers should submit cancellation requests as soon as possible rather than waiting until the end of the 48-hour period.

3. Refund for Approved Cancellations

I. Original Payment Method
For an approved cancellation, the applicable refund will generally be returned to the original payment method used for the purchase.

II. Card Payments
For payments made by card, the refund will be credited to the applicable card account. Supported card networks may include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, depending on the payment method available at checkout.

III. Refund Initiation
Once the cancellation has been approved, we will initiate the applicable refund according to the order and payment status.

IV. Refund Posting Time
After the refund has been initiated, funds are generally expected to appear in the original payment account within approximately 1–3 business days. The actual posting time may vary depending on the payment processor and financial institution.

V. Delayed Refunds
If the refund has not appeared after the applicable processing period, please contact us with your order number so that we can review the refund status and assist you.

VI. Refund Information
For additional information concerning returns, refunds, return shipping costs, and refund eligibility, please refer to our Return, Exchange & Refund Policy.

4. Orders That Cannot Be Canceled

I. Orders that have already been shipped or handed over to a carrier cannot be canceled through this policy.

II. If you receive an order that you no longer wish to keep, you may contact us after delivery to request a return, subject to the conditions and time period stated in our Return, Exchange & Refund Policy.

III. A return request after delivery is treated separately from an order cancellation request and is subject to the applicable return requirements.

5. Customer Responsibilities

I. Customers are responsible for providing accurate order information and contacting us promptly when cancellation is desired.

II. Please retain your order confirmation and order number when submitting a cancellation request, as this information helps us identify and process the request efficiently.

III. If an order cannot be canceled because it has already been shipped, customers should follow the applicable return instructions rather than attempting to cancel the shipment through the carrier.

IV. Nothing in this policy limits any consumer right or remedy that cannot lawfully be limited or excluded under applicable law.

6. Contact Us

For order cancellation requests or questions concerning an existing order, please contact us directly:

Kestrelrion

Address:
36 Grand Junction Blvd
Orlando, FL 32835
United States

Phone:
+1 (407) 295-8461

Email:
care@kestrelrion.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central European Time (CET)

When contacting us regarding an order, please include your order number whenever possible so that we can review your request promptly.

7. Related Policies

For additional information concerning shipping, returns, refunds, payments, and other terms applicable to your purchase, please refer to the corresponding pages on our website.

Shipping Policy: Shipping Policy

Returns & Refunds: Returns & Refunds

Terms of Service: Terms of Service

Privacy Policy: Privacy Policy

Cookie Policy: Cookie Policy

Warranty Policy: Warranty Policy

Payment Policy: Payment Policy

Legal Notice: Legal Notice

About Us: About Us

Contact Us: Contact Us