Terms of Service

Kestrelrion (hereinafter referred to as “we,” “us,” or “our”) provides these Terms of Service governing access to and use of our online store and the purchase of products through our website. By accessing our website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

1. Introduction and Scope

I. These Terms of Service apply to your access to and use of our website, including browsing, purchasing products, communicating with our customer service team, and using other functions made available through our online store.

II. These terms apply to purchases made directly through our website and should be read together with the policies referenced throughout this document.

III. By placing an order, you agree to provide accurate and complete information necessary to process and fulfill your purchase.

IV. If you do not agree with these terms, please do not use our website or place an order through our online store.

2. User Accounts and Website Responsibilities

I. Certain website functions may require information to be provided during checkout or other purchasing activities. You are responsible for ensuring that the information you provide is accurate, complete, and current.

II. You are responsible for maintaining the accuracy of your account or order information and for promptly notifying us of any relevant changes.

III. You agree not to interfere with the normal operation, security, availability, or functionality of our website.

IV. We may temporarily restrict access to certain website functions when reasonably necessary to maintain website security, address technical problems, prevent misuse, or perform maintenance.

3. Products, Inventory, Pricing, and Product Information

I. We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications, colors, and other product information presented on our website are accurate and useful for making a purchase decision.

II. Actual product appearance may vary slightly from displayed images due to screen settings, lighting conditions, manufacturing characteristics, or other ordinary variations.

III. Product availability is subject to change. A product displayed as available may become unavailable before an order is fully processed.

IV. Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges are presented during the purchasing process where applicable.

V. We reserve the right to correct typographical, pricing, inventory, or product-information errors and to take appropriate action regarding an order affected by an obvious error, subject to applicable requirements.

VI. If a material product or pricing issue affects an order before fulfillment, we may contact you to clarify the order or provide information regarding the available options.

4. Orders and Payments

I. Placing an order constitutes a request to purchase the selected products. An order confirmation does not necessarily mean that the order has been shipped.

II. Orders are subject to payment authorization, product availability, and successful order processing.

III. You are responsible for reviewing your order information, including product selection, quantity, delivery address, and payment details before completing your purchase.

IV. We may decline or cancel an order when necessary due to payment authorization failure, product unavailability, material pricing or listing errors, inaccurate order information, or other circumstances affecting the ability to properly fulfill the order.

V. If an order is canceled by us after payment has been received, any applicable refund will generally be issued to the original payment method.

5. Shipping Policy

I. Orders generally require 1–3 business days for processing after the order has been submitted and payment has been successfully completed.

II. Processing time is separate from carrier transit time. Estimated standard transit time is generally 6–9 business days, resulting in an estimated overall delivery period of approximately 7–12 business days.

III. Shipping charges, delivery conditions, tracking information, and other shipping details are governed by our separate Shipping Policy.

IV. For complete information regarding shipping destinations, shipping fees, processing time, transit time, carriers, tracking, delivery issues, and related responsibilities, please review our Shipping Policy.

6. Order Cancellation Policy

I. An order may generally be canceled within 48 hours after the order is placed, provided that it has not already been shipped or handed over to a carrier.

II. Once an order has been shipped or handed over to a carrier, it cannot be canceled under our Order Cancellation Policy. After delivery, you may contact us regarding a return in accordance with our applicable return terms.

III. Cancellation requests are subject to the actual processing status of the order, and submitting a request does not itself guarantee that the order can be stopped.

IV. For the complete cancellation procedure and applicable refund information, please review our Order Cancellation Policy.

7. Returns and Exchanges

I. Eligible products may generally be returned or exchanged within 30 calendar days after delivery, subject to the applicable return conditions.

II. Return and exchange requests must follow the applicable request, authorization, product-condition, shipping, and inspection requirements.

III. Products affected by damage, qualifying quality issues, material appearance issues, incorrect fulfillment, or other eligible circumstances may qualify for a return or exchange under the applicable policy.

IV. For complete information regarding return eligibility, exchange procedures, return shipping costs, product inspection, and applicable time limits, please review our Returns & Refunds.

8. Refunds

I. Refund Eligibility
Refunds are processed when a cancellation, return, or other refund request has been approved under the applicable policy.

II. Refund Method
Approved refunds will generally be returned to the original payment method used for the purchase. For card payments, the applicable refund will be credited to the card account used for the transaction.

III. Supported Card Networks
Depending on the payment method available at checkout, card payments may include Visa, Mastercard, American Express, JCB, Discover, and Diners Club.

IV. Refund Processing Time

For approved returns, we generally initiate the refund within 1–3 business days after the returned product has been received and any applicable inspection or review has been completed. After the refund has been initiated, the funds generally appear in the original payment account within 5–10 business days. Actual posting times may vary depending on the payment processor, card issuer, or financial institution. These estimates do not extend or replace any shorter refund deadline required by applicable law.

V. Delayed Refunds
If an expected refund has not appeared after the applicable processing period, please contact us with your order information so that we can review the refund status.

VI. Applicable Refund Terms
The specific refund conditions, including return-related costs and eligibility requirements, are governed by our Returns & Refunds and Order Cancellation Policy.

9. Disputes and Governing Law

I. These Terms of Service are intended to be interpreted and applied consistently with applicable laws and regulations governing the transaction and the parties involved.

II. Any dispute arising from the use of our website or the purchase of our products should first be brought to our attention so that we have a reasonable opportunity to review and resolve the matter.

III. If a dispute cannot be resolved through direct communication, the matter will be handled in accordance with applicable law and any applicable dispute-resolution requirements.

IV. Nothing in these Terms of Service is intended to waive or restrict any consumer right or remedy that cannot lawfully be waived or restricted.

V. We may revise these Terms of Service when necessary to reflect changes to our website, purchasing procedures, or applicable requirements.

10. Privacy and Data Protection

I. Information collected through our website is handled in accordance with our Privacy Policy.

II. We may use information necessary to process orders, provide customer service, communicate regarding purchases, maintain website functionality, prevent misuse, and fulfill other legitimate business or legal purposes as described in our Privacy Policy.

III. Where applicable, privacy and data-protection rights are provided in accordance with the requirements that apply to the relevant transaction or individual.

IV. Information regarding cookies and similar technologies is provided separately in our Cookie Policy.

11. Intellectual Property

I. Unless otherwise indicated, content presented on our website, including text, photographs, graphics, product descriptions, page layouts, logos, designs, and other materials, is protected by applicable intellectual property rights.

II. You may access and use website content for personal and lawful shopping-related purposes.

III. You may not reproduce, distribute, modify, publicly display, publish, sell, or otherwise commercially exploit website content without appropriate authorization, except where permitted by applicable law.

12. Limitation of Liability

I. To the extent permitted by applicable law, we are not responsible for losses arising from circumstances outside our reasonable control, including interruptions caused by events affecting website availability, transportation, communications, or other services.

II. We do not guarantee that the website will always operate without interruption, errors, delays, or temporary technical issues.

III. Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited.

IV. Nothing in these terms affects any applicable consumer rights, remedies, or protections that cannot lawfully be waived.

13. Changes to These Terms of Service

I. We may modify these Terms of Service when reasonably necessary to reflect changes to our website, purchasing procedures, products, policies, or applicable requirements.

II. The version published on our website will govern future use of the website and purchases made after the applicable changes take effect.

III. If a material change requires notice under applicable law, we will provide notice through an appropriate method.

IV. Your continued use of the website after applicable changes take effect constitutes acceptance of the revised terms to the extent permitted by law.