Shipping policy

Kestrelrion (hereinafter referred to as “we,” “us,” or “our”) provides the following Shipping Policy to explain how orders are processed, shipped, tracked, and delivered. By placing an order through our online store, you acknowledge and agree to the shipping terms described below.

1. Shipping Coverage

I. We currently ship orders to addresses throughout the United States.

II. Delivery availability may vary for certain addresses or locations where standard carrier service is unavailable or restricted.

III. If a delivery address cannot be serviced through our available shipping methods, we will contact you using the contact information provided with the order.

2. Shipping Fees and Taxes

I. Orders with a merchandise total of $85 or more, including $85, qualify for free standard shipping.

II. Orders with a merchandise total below $85 are subject to a flat $15 standard shipping fee.

III. Applicable sales tax and other legally required charges, if any, are calculated and displayed at checkout based on the order details and delivery location. Shipping charges and applicable taxes shown at checkout constitute the amount payable for the order.

IV. Shipping charges, where applicable, are displayed before you complete your purchase.

3. Order Processing Time

I. After an order has been submitted and payment has been successfully completed, we generally require 1–3 business days to process the order.

II. Order processing includes payment confirmation, order verification, inventory preparation, packing, and preparation for carrier pickup.

III. Processing time is separate from transit time. Processing begins after the order is successfully placed and payment is completed. An order is considered shipped when it has been handed over to the applicable carrier.

IV. Orders placed on weekends or applicable holidays may begin processing on the next business day.

4. Shipping and Delivery Time

I. Once an order has been handed over to the carrier, the estimated standard transit time is generally 6–9 business days.

II. Considering both the 1–3 business day processing period and the 6–9 business day transit period, the estimated overall delivery period is approximately 7–12 business days from the time the order begins processing until delivery.

III. Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, transportation conditions, holidays, or other circumstances beyond our reasonable control.

IV. If an unexpected delay materially affects the expected delivery timeframe, we will make reasonable efforts to provide updated information through the contact details associated with the order.

5. Shipping Carriers

I. Orders may be shipped through commonly used United States carriers, including USPS, UPS, and FedEx.

II. The carrier selected for an order may vary depending on the destination, package characteristics, service availability, and fulfillment requirements.

III. Carrier selection does not change the shipping fee or delivery timeframe presented to you at checkout unless a different shipping service is expressly selected or stated.

6. Order Tracking

I. After your order has been successfully placed, you will receive an order confirmation containing relevant order information, including your order number and payment details.

II. Once tracking information becomes available, you will receive an email containing the applicable carrier and tracking information.

III. You may check your order status through the Order Tracking page on our website by entering the email address or phone number associated with the order together with the corresponding order number.

IV. Tracking information may take some time to become active after an order has been handed over to the carrier. If tracking information does not immediately display movement, please allow reasonable time for the carrier's system to update.

7. Shipping Responsibilities

I. Product Damage or Loss
If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible and contact us promptly with your order number and relevant photographs or other supporting information. If a package is confirmed to have been lost during transit, we will work with the applicable carrier to investigate the shipment and determine the appropriate resolution.

II. Shipping Changes and Order Cancellation
If you need to change shipping information or cancel an order, please contact us as soon as possible. Requests received before an order enters the fulfillment or carrier handoff process will be reviewed where possible. Once an order has been processed or handed over to a carrier, a requested change or cancellation may no longer be possible. Any applicable cancellation or return request will be handled according to our Order Cancellation Policy and Returns & Refunds policy.

III. Delivery Address and Customer Responsibility
You are responsible for providing a complete and accurate delivery address, including any applicable apartment, unit, suite, building, or other delivery information. If an order cannot be delivered because the address provided at checkout is incorrect or incomplete, delivery may be delayed or the package may be returned by the carrier. Please contact us promptly if you discover an address error after placing an order, and we will make reasonable efforts to assist before carrier handoff.

8. Delivery Issues

I. If tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery location, surrounding areas, and any available carrier delivery notices.

II. If the package remains missing, contact us with your order number and tracking information so that we can assist with reviewing the shipment status.

III. Delivery estimates may be affected by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier delays, or other events affecting normal delivery operations.

9. Important Delivery Notes

I. Please ensure that someone is available to receive the order when necessary and that the delivery location is accessible to the carrier.

II. For packages requiring delivery instructions or special access arrangements, please ensure that accurate instructions are provided where the carrier's service permits.

III. If the carrier requests additional information to complete delivery, timely cooperation may help avoid unnecessary delivery delays.

IV. Delivery dates shown by a carrier are estimates and may change as the shipment moves through the carrier's network.

10. Customer Service

If you have questions regarding shipping, order processing, delivery status, or tracking information, please contact us:

Kestrelrion

Address:
36 Grand Junction Blvd
Orlando, FL 32835
United States

Phone:
+1 (407) 295-8461

Email:
care@kestrelrion.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central European Time (CET)

We will make reasonable efforts to respond to customer inquiries during our stated customer service hours.

Related Policies

For additional information regarding your order and purchase, please review the following pages:

Shipping Policy: Shipping Policy

Returns & Refunds: Returns & Refunds

Order Cancellation Policy: Order Cancellation Policy

Terms of Service: Terms of Service

Privacy Policy: Privacy Policy

Cookie Policy: Cookie Policy

Warranty Policy: Warranty Policy

Payment Policy: Payment Policy

Legal Notice: Legal Notice

About Us: About Us

Contact Us: Contact Us